AutoConsiglieri aims to provide the most relevant personalized automotive recommendations for your needs. This refund policy outlines the conditions under which you may receive a refund.
When you use a credit to generate an AutoConsiglieri report, if the report does not contain any automotive recommendations due to technical issues (not due to your specific preferences), it is considered an "empty report." In this case, you will automatically receive a refund of your credit. This process is instantaneous, and the refunded credit can be used immediately to generate a new report.
If you have not received an empty report (or an automatic credit refund), you may still be eligible for a refund under the following conditions:
To be eligible for a credit refund, your request must be made within 30 days of using the credit to generate the report.
Credits purchased but unused are eligible for a refund within 30 days from the date of purchase. After this period, refund requests for unused credits will no longer be accepted.
To request a refund, please send us an email at [email protected] with your purchase details and the reason for your request. We will review your request and contact you within 3 business days.
Please note that reports which have generated any automotive recommendations, even partial ones, are not eligible for a refund.