Last modified: May 11, 2025
These Terms and Conditions govern the use of the AutoConsiglieri application and website (collectively referred to as the "Service"), operated by ENCORE LABS SRL, a company registered in Romania ("we", "us", or "our").
Within these Terms and Conditions, the following terms will have the meanings defined below:
In the context of these Terms and Conditions:
By accessing or using our Service, you agree to comply with these Terms and Conditions. If you do not agree with any part of the terms, you may not access the Service.
We reserve the right to modify these Terms and Conditions at any time. We will notify any significant changes through the Service or by email. Your continued use of the Service after such notification constitutes acceptance of the modified terms.
To access the full functionality of AutoConsiglieri, you must create an account by providing your name, email address, and password, or by using Google authentication.
You are responsible for maintaining the confidentiality of your account authentication data and for all activities that occur within your account. You must notify us immediately of any unauthorized use of your account.
You agree not to attempt to gain unauthorized access to any part or function of our Service, or to any system or network connected to the Service, by any means, including hacking, password mining, or any other unauthorized methods. Additionally, you agree not to:
Any violation of these prohibitions may result in immediate termination of your account, forfeiture of any remaining credits, and possible legal action, without refund or compensation.
Our Service is intended exclusively for individuals who have reached the age of 18. By creating an account, you declare and guarantee that you are at least 18 years old. If we have reason to believe that a user is under 18 years of age, we reserve the right to suspend or close the account immediately, without prior notice and without the right to a refund for purchased credits.
ENCORE LABS SRL strives to make its Service accessible to users with various abilities, but we cannot guarantee that all aspects of the Service will be accessible to all users. If you encounter accessibility issues, please contact us at [email protected].
AutoConsiglieri offers automated automotive consulting services, recommending suitable vehicles based on your preferences and requirements.
To generate recommendations, you will be asked to:
The recommendation process involves:
After generating recommendations, you can use question credits to communicate with our virtual assistant and ask questions about the recommended vehicles.
ENCORE LABS SRL reserves the right to monitor all questions addressed to the virtual assistant to ensure compliance with these Terms and Conditions. Interactions are subject to an automated moderation process and, in selected cases, manual verification.
The following types of questions are strictly prohibited:
ENCORE LABS SRL may, at its sole discretion:
Users can report inappropriate responses or malfunctioning of the virtual assistant by email at [email protected].
The virtual assistant uses artificial intelligence technology which, despite our optimizations, has inherent limitations and may occasionally generate inaccurate or incomplete information. All responses are provided strictly for informative and educational purposes and do not constitute professional technical consultation or specialist advice. Users are encouraged to verify important technical information with official sources, such as vehicle manufacturer documentation, before making purchase decisions. ENCORE LABS SRL does not guarantee the accuracy, completeness, or suitability of information provided by the virtual assistant for your specific circumstances.
ENCORE LABS SRL stores messages sent to the virtual assistant to improve the quality of responses, provide technical assistance, resolve disputes, and develop the service. These communications are processed in accordance with the Privacy Policy.
Access to the Service requires the purchase of credits:
We offer various packages containing different combinations of report and question credits, available in multiple currencies.
You can select your preferred currency from the available options when purchasing credits.
If a report fails to be generated due to technical issues:
If a report generates no recommendations due to technical issues:
If a report generates fewer than 10 car recommendations:
If a question to the virtual assistant fails due to technical issues:
Most content within the AutoConsiglieri Service, including text, graphics, logos, and software, is owned by ENCORE LABS SRL and protected by intellectual property laws. By submitting information through the Service, you grant us a non-exclusive, royalty-free license to use, store, and process this information to provide our services.
Our Service may display third-party generated content or contain links to external sites. We are not responsible for the content, accuracy, or privacy practices of these external resources. Responses generated by our virtual assistant are based on information in our database and provided for informational purposes only. ENCORE LABS SRL is not responsible for losses or damages resulting from the use of this information. You are responsible for the questions addressed to the virtual assistant, and we do not guarantee that responses will be complete, correct, or suitable for your specific needs.
You may not use the name "AutoConsiglieri," our logos, or registered trademarks without prior written consent from ENCORE LABS SRL.
Any feedback, suggestions, ideas, or other information you provide about the Service become the property of ENCORE LABS SRL and may be used without restrictions or compensation.
You are not permitted to use the name "AutoConsiglieri," logos, or registered trademarks without the prior written consent of ENCORE LABS SRL.
We process your personal data in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Romania and the EU.
The personal data you provide will be used for:
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected].
Your data will be stored on servers located in the European Union, in compliance with GDPR regulations.
We implement appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
While we strive to provide accurate and up-to-date information, AutoConsiglieri does not guarantee the accuracy, completeness, or suitability of recommendations or information provided through the Service. All recommendations are for informational purposes only, and you are solely responsible for making final vehicle purchase decisions. To the maximum extent permitted by law, ENCORE LABS SRL will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly.
The Service is provided "as is" and "as available," without any warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements. The total liability of ENCORE LABS SRL for any claim related to the Service will not exceed the amount you paid for credits in the last 12 months. Information provided by the virtual assistant may contain technical errors or omissions and may be inadequate for your specific context. Use of this information is at your own risk, and ENCORE LABS SRL will not be liable for decisions made based on information provided by the virtual assistant.
You may terminate your account at any time by contacting us at [email protected].
We reserve the right to suspend or terminate your account for any reason, including violation of these Terms and Conditions, without prior notice.
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination will survive termination.
These Terms will be governed and interpreted in accordance with the laws of Romania, regardless of conflict of laws provisions. For consumers, this choice of law does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of your country of residence within the European Union.
Any dispute arising from these Terms will be resolved through arbitration in Bucharest, Romania, conducted in Romanian or, by mutual agreement, English. Disputes will be handled on an individual basis only—neither party may participate in class actions or representative proceedings. All arbitrations will remain separate unless all parties provide written consent to combine proceedings.
If any provision of these Terms and Conditions is deemed unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms and Conditions will otherwise remain in full force and effect.
These Terms and Conditions constitute the entire agreement between you and ENCORE LABS SRL regarding the use of the Service.
These Terms and Conditions are provided in Romanian. Translations into other languages may be available for convenience, but the Romanian version will prevail in case of any discrepancies.
ENCORE LABS SRL will not be considered in breach of these Terms and Conditions and will not be liable for any non-performance or delay in performance of its obligations if such non-performance or delay is caused by circumstances beyond its reasonable control, including but not limited to:
In the event of a force majeure, our obligations under these Terms will be suspended for the duration of the event. We will make reasonable efforts to limit the effects of such an event and to resume the performance of our obligations as soon as possible.
All notices must be sent to [email protected]. We will communicate with you via your registered email address.
You may not transfer your rights under these Terms without our written consent. ENCORE LABS SRL may assign these Terms at any time. Our failure to enforce any provision does not constitute a waiver of that right.